Free shipping >€30 & 21-day returns in EU

      Shipping

      Which countries do you ship to?

      We ship to most countries worldwide. Availability may vary depending on local restrictions or temporary service suspensions.

      For orders above 100 EUR we offer free shipping within the European Union.


      If you’re able to select a shipping option at checkout, then we deliver to your location!


      If you’re unable to complete your order due to address issues or missing shipping options, feel free to reach out to our team at support@cortazu.com — we’ll be happy to look into it for you.

       

      Note: At this time, we are unable to ship to the following location(s) due to service restrictions: Russia.
      Additionally, due to ongoing political conflicts or war in certain regions, we may be unable to ship to some countries at this time.

       

      What's the shipping time?

      Shipping time depends on the shipping destination, but we intend to deliver all orders within the following time frames:

      Netherlands: 1-2 workdays

      Belgium: 1-3 workdays

      Luxembourg: 2-6 workdays

      Germany: 1-3 workdays

      United Kingdom: 5-15 workdays

      France: 5-7 workdays

      Switzerland: 6-15 workdays

      Austria: 5-7 workdays

      Sweden: 5-7 workdays

      Denmark: 5-9 workdays

      Norway: 5-7 workdays

      Rest of Europe: 5-7 workdays

      USA & Canada: 7-12 workdays

      Rest of World: 10-25 workdays

      (Please note: customs delays do not count towards the standard delivery timeline.)

      You can read more about possible custom charges here.

      My tracking says “delivered” but I haven’t received my parcel. What should I do?

      If your tracking shows that your order has been delivered but you haven’t received it, we recommend taking the following steps first:

      • Check with household members or neighbors in case someone accepted the delivery on your behalf.
      • Look around your property or any designated safe place (porch, garage, mailbox, etc.).
      • Review the tracking details—couriers often include a photo or GPS location that can help identify where the parcel was left.

      Still can’t find your parcel?
      If you’re unable to locate the package, please contact us at support@cortazu.com within 3 days of the marked delivery date.


      We’ll then open a postal investigation with the courier, which typically involves:

      • The courier reviews delivery scan data, GPS coordinates, and photographic evidence (if available).
      • Contacting the delivery driver or depot for additional information.
      • In some cases, reaching out to you for a signed declaration to support the claim.

      Investigations usually take 5–10 business days to complete.


      We’ll keep you updated throughout the process and work with the courier to resolve the issue as quickly as possible. If your parcel is lost in transit, Cortazu will either replace the item or issue a full refund once the postal investigation is complete. In line with EU consumer regulations, we must be notified of any delivery issues within a reasonable timeframe.


      If we are not contacted within 14 days of the delivery date, we may no longer be able to open an investigation or assist with a replacement or refund.

       

      What is neoprene?

      Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

      Why does StrideOn use neoprene in its products?

      We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

      Is neoprene waterproof?

      Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

      Is neoprene easy to clean?

      Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

      Does neoprene provide padding or protection for my belongings?

      Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

      How does neoprene feel to the touch / against my skin?

      Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

      Do StrideOn shoes with neoprene or other materials provide arch support?

      Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

      Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

      Get Out There. For The Better.

      Learn more about the story of Cortazu, our mission, and our sustainability.

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